Import a Twilio number
Import an existing Twilio number into OmniDimension with your account SID and auth token. No SIP trunk setup required.
If you already own a number on Twilio, this is the fastest way to use it with your AI agents. You paste your Twilio credentials and the number, and OmniDimension handles the rest. No SIP trunk configuration needed.
Want SIP trunking instead?
This direct import covers most Twilio users. If you specifically need Elastic SIP Trunking (for example, to route through an existing trunk), use the Twilio via SIP guide instead.
What you'll need
- An active Twilio account with at least one phone number
- Your Twilio Account SID and Auth Token, found on the Twilio Console dashboard
- The phone number you want to import, in E.164 format (e.g.
+15551234567)
Import your number
Open the Phone Numbers page
In your OmniDimension dashboard, go to Phone Numbers.
Choose Twilio
Click Bring your own number and select Twilio.
Enter your details
Fill in the form:
- Name: a label to identify the number in your dashboard
- Phone number: the Twilio number in E.164 format
- Account SID: from your Twilio Console
- Auth Token: from your Twilio Console
Import
Click Import. The number appears in your Phone Numbers list, ready to attach to an agent.
Attach it to an agent
From the Phone Numbers page, attach the imported number to any of your agents. Incoming calls to that number are then handled by the agent. See Configure your agent for setup.
Import via API
You can also import programmatically. See the Import Twilio number API reference for the endpoint and code examples.
Troubleshooting
- Import fails: Double-check your Account SID and Auth Token, and confirm the number is active in your Twilio account.
- Wrong number format: Use E.164 format with the country code, e.g.
+15551234567. - Calls not connecting: Make sure the number is attached to an agent and your account has sufficient balance.