Google Sheets
Send one row per call to a Google Sheet automatically after each call.
Connect Google Sheets to deliver call data to a spreadsheet, one row per call, with no coding. It is a two-part setup: connect your Google account, then attach the sheet as a post-call delivery destination on your agent.
Step 1: connect your Google account
Open the integrations page
Go to the Integrations page (or your agent's Integrations tab) and find the Google Sheets card.
Connect
Enter an integration name, click Connect with Google Sheets, and authorize access in the Google popup.
Step 2: deliver calls to a sheet
Open the agent's Post-Call tab
On your agent's edit page, open the Post-Call tab and add a delivery configuration.
Choose Google Sheets
Set Delivery method to Google Sheets, then select the Google account you connected in step 1.
Point it at a spreadsheet
Paste the spreadsheet URL or ID and connect it, then pick the worksheet (defaults to Sheet1).
Choose what to include
Optionally include the summary, full conversation, sentiment, and extracted variables. Save the configuration.
What lands in the sheet
Each completed call appends one row. Columns always include the call id and date, phone numbers, agent name, direction, status, duration, whether the call was transferred, and the recording link. If you enabled them, the row also carries the summary, sentiment, extracted variables, and full transcript. For bulk campaigns, campaign name and retry count are added too.
The header row is managed for you: it is created from the first call's fields, and new columns are added automatically if later calls include new fields.
This page covers post-call delivery. There is also a separate "Google Sheets (During Call)" integration that lets the agent read and write a sheet live while the call is happening.