Plans and pricing
How OmniDimension voice AI plans work, what each plan includes, and how usage is billed.
OmniDimension bills voice AI usage per minute, with a monthly plan that already includes a block of minutes at a set per-minute rate. Higher tiers lower your per-minute rate and unlock more of the platform.
For the latest prices, always check the live pricing page at omnidim.io/pricing.
How billing works
- Each plan's monthly price already covers its included minutes at the listed per-minute rate. In other words, monthly price divided by the per-minute rate is roughly the number of included minutes.
- When you go past the included minutes, extra usage is charged at the plan's extra-usage rate.
- Phone number rental and telephony are billed separately from your plan (see Numbers Shop).
- WhatsApp messages are billed per outgoing message from your wallet (see WhatsApp pricing).
- Call concurrency (channels) is billed separately too, from your wallet balance (see Concurrency and channels).
- You can top up credits with a custom amount at any time from your dashboard.
Voice AI plans
| Plan | Monthly | Per-minute rate | Included minutes | Extra usage | Knowledge base | Best for |
|---|---|---|---|---|---|---|
| Starter | $15 | $0.084 | ~179 | +$0.009/min | 5 MB | Quick experiments and testing |
| Jump Starter | $30 | $0.076 | ~395 | +$0.008/min | 10 MB | Building and sharing demos |
| Early Deployers | $40 (10% off: $36) | $0.068 | ~588 | +$0.006/min | 50 MB | POCs with a live agent |
| Growth | $200 | $0.056 | ~3,571 | +$0.005/min | 100 MB | Scaling usage after a POC |
| Enterprise | Custom | Volume discounts down to $0.035 | Custom | Custom | Custom | Large-scale production |
Enterprise adds a dedicated account manager, volume discounts down to $0.035/min, custom concurrency and unlimited seats, a custom knowledge base allowance, SSO with a custom DPA and security review, priority onboarding, and a dedicated SLA with under 4-hour P0 response. To discuss it, contact sales.
What each plan includes
Plans are cumulative: each tier includes everything in the tiers below it, plus its own additions.
| Plan | Adds |
|---|---|
| Starter | Voice AI agents, chat and call logs, integrations |
| Jump Starter | WhatsApp, voice cloning, SIP trunking |
| Early Deployers | Agent versioning, live call monitoring, voicemail detection, workflow builder (10,000 executions/month) |
| Growth | Recording insights, email channel, SMS channel, and a higher workflow allowance (100,000 executions/month) |
Every plan also includes analytics, bulk calls, a knowledge base, phone number management, team management, and Google Calendar and Google Sheets actions.
Accounts created before feature tiers were introduced keep the features they already had.
Flexible model selection
Every plan supports any combination of supported models. You are not locked into a "basic" or "premium" tier: pick the STT, LLM, and TTS providers that fit each agent, and your usage is billed at your plan's per-minute rate. See Voices and languages for the available models.
Concurrency and channels
Concurrency is how many calls your agents can run at the same time. It applies to your whole organization, not to a single phone number, so every agent on every number draws from the same shared pool.
- Your plan includes a base number of channels.
- You can buy more channels from Billing → Telephony → Add channels. Each additional channel is $6.74 per month, paid from your wallet balance, and renews monthly. You can release a purchased channel at any time.
- Total concurrency is your included channels plus purchased channels. For example, 10 included plus 5 purchased gives 15 concurrent calls.
To size concurrency, use: channels = (calls per hour x average call minutes) / 60. Round up and add a buffer.
Free trial
New accounts include about 10 minutes of free voice AI usage so you can try the platform before choosing a plan.
White-label and agencies
If you want to resell voice AI under your own brand, see OmniRelay, which has its own agency plans and per-client billing.