Omnichannel deployment
Deploy one agent across voice, web chat, WhatsApp, email, and SMS.
You build an agent once, then deploy that same agent across multiple channels. The agent's prompt, knowledge base, voice, and integrations are shared, so behavior stays consistent no matter how a customer reaches it.
Channels you can deploy to
- Voice: attach the agent to a phone number for inbound and outbound calls. See Get a phone number.
- Web chat and voice widget: embed the agent on your website. See Web chat widget.
- WhatsApp: connect a WhatsApp number. See WhatsApp integration.
- Email: handle email conversations with the agent.
- SMS: handle SMS conversations with the agent.
WhatsApp and voice are available by default. Email and SMS channels are enabled per account, so they may not appear in your dashboard until turned on. Contact support if you need them.
How it works
Each channel points back to the agent that is active on that surface, so the same configuration drives every channel. You can layer channel-specific tuning on top of the shared agent (for example, guidance that only applies to SMS) without duplicating the whole agent.
Conversation history is kept per channel, so each channel has its own thread of messages.