Live call monitoring
Watch in-progress calls as live transcripts and status, updated in near real time.
Live call monitoring shows the calls happening right now, as live transcripts and status. Use it to keep an eye on active conversations and see how each call is going before it ends.
This is transcript and status monitoring, not audio listen-in. It shows the live conversation as text, refreshed every 30 seconds. It may need to be enabled for your account.
Where to find it
In the dashboard sidebar, open Monitor Live Call.
What it shows
- Every in-progress call with its live status (for example connecting, AI speaking, transferred, or ended)
- A live transcript of each call, turn by turn
- A call summary (customer name, context, and next steps) once the call is transferred to a human or ends
What you can do
- Watch conversations unfold in near real time
- Filter and search by agent, number, or status
- Read the AI-generated summary when a call finishes or is handed off
Video walkthrough
Coming soon
Live call monitoring
Video walkthrough coming soon