Live call monitoring

Live call monitoring shows the calls happening right now, as live transcripts and status. Use it to keep an eye on active conversations and see how each call is going before it ends.

Where to find it

In the dashboard sidebar, open Monitor Live Call.

What it shows

• Every in-progress call with its live status (for example connecting, AI speaking, transferred, or ended)
• A live transcript of each call, turn by turn
• A call summary (customer name, context, and next steps) once the call is transferred to a human or ends

What you can do

• Watch conversations unfold in near real time
• Filter and search by agent, number, or status
• Read the AI-generated summary when a call finishes or is handed off

Video walkthrough