Make, Zapier, n8n, GHL

Integrate Make, Zapier, n8n, and GHL with your OmniDimension agent for powerful automation.

There are two ways you can integrate OmniDimension with automation platforms like Make, Zapier, n8n, and GHL.

Webhook method: send data from OmniDimension to Make, Zapier, n8n, or GHL once the call is completed.
API method: trigger OmniDimension actions from Make, Zapier, n8n, or GHL.

Webhook method: send post-call data to Make, Zapier, n8n, GHL

Open the agent's post-call tab

Navigate to your agent's page in the OmniDimension dashboard and go to the Post-Call tab.

Set the delivery method to webhook

Set the delivery method to Webhook and paste the webhook URL from Make (HTTP module), Zapier (Webhook trigger), or n8n (Webhook node).

Configuring the post-call webhook

Test the connection

Click Test Connection to verify and inspect the payload from your automation platform.

Webhook payload setup with call summary, full conversation, sentiment analysis, and extracted variables

Sample webhook payload

{
  "call_id": 24877,
  "bot_id": 551,
  "bot_name": "Your Bot Name",
  "phone_number": "+1234567890",
  "call_date": "2025-05-22 05:02:54",
  "user_email": "user@example.com",
  "call_report": {
    "summary": "Brief overview of the conversation...",
    "sentiment": "Positive",
    "extracted_variables": {
      "name": "Ravi",
      "appointment_type": "Dental Checkup"
    },
    "full_conversation": "Full transcript here...",
    "interactions": [
      {
        "sequence": 1,
        "user_query": false,
        "bot_response": "Hello, how can I help you?",
        "time": "2025-05-22 05:02:42"
      },
      {
        "sequence": 2,
        "user_query": "I want a dental appointment",
        "bot_response": "Sure, I can help with that.",
        "time": "2025-05-22 05:02:45"
      }
    ]
  }
}

Example: add call logs to an Airtable database using Make.com

Create a webhook in Make.com
Set the webhook URL in your post-call agent configuration following the guide above
Test the webhook by sending a sample payload
For other platforms: Webhook node for n8n, Webhook trigger for Zapier, Workflow Actions Webhook for GHL

Make.com scenario that adds call logs to an Airtable database

API method: call OmniDimension actions from Make, Zapier, n8n, GHL

Use OmniDimension's REST APIs to trigger actions like creating an agent, dispatching calls, or updating the knowledge base
Use HTTP modules and nodes in your automation tool to make requests to OmniDimension API endpoints
Ensure your API key is set correctly in request headers

Common OmniDimension API endpoints

POST /api/v1/agents — create a new agent
POST /api/v1/calls/dispatch — trigger an outbound call
POST /api/v1/knowledge_base/create — add knowledge entries
GET /api/v1/calls/logs/:id — retrieve a conversation log

Example: call dispatch using Make.com

Add an HTTP module

Create a new HTTP module in Make.com and set the HTTP method to POST.

Configure the request

Paste the OmniDimension API endpoint for call dispatch. Add the API key in the Authorization header. Set the request body to include agent_id, phone_number, and call_context.

API call using HTTP module

Save and test

Save the module. For other platforms: HTTP Request node for n8n, Workflow Actions Webhook for GHL, Webhook trigger for Zapier.

Setting up body for call dispatch

Tips and best practices

Always test webhooks with tools like webhook.site or RequestBin
Use conditional logic in workflows based on extracted variables
Handle failures and retries in automation tools for reliability

Make, Zapier, n8n, GHL

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