Dashboard guides
No-code walkthroughs for configuring agents, numbers, knowledge base, and post-call delivery from the OmniDimension dashboard.
These guides walk through everything you can do from the OmniDimension dashboard without writing a line of code, from building your first agent's conversational flow to wiring up post-call delivery to Salesforce and Slack.
Configure your agent
Sections, instructions, welcome message, and best practices for conversational flow.
Agent versioning and publishing
Save named versions, publish one as what your live traffic runs, and roll back anytime.
Voices and languages
1000+ voices, 90+ languages, persona categories, and multilingual support.
Voice cloning
Clone your voice and assign it to any agent for a personalized experience.
Knowledge base
Provide domain-specific knowledge to your agent through document references.
Numbers Shop
Purchase phone numbers in India and the US, including the verification each carrier asks for.
Call screening detection
Recognise a phone's built-in call screener and wait for the person instead of pitching at the machine.
Live call monitoring
Watch in-progress calls as live transcripts and status, updated in near real time.
Call quality and debugging
Read the per-call quality score, replay a call with its event timeline, and check the latency profile.
Omni CRM
Search, filter, and analyze every customer interaction your agents have handled.
Conversation Insights
Bulk-audit call recordings from OmniDimension or external sources for aggregate quality insights.
Web chat widget
Deploy your agent as a chat widget on any website with a copy-paste embed script.
Web search tool
Enable real-time internet access for your agent.
Recent calls
Access and analyze recent call logs to improve your agent's performance.
Post-call actions
Deliver structured post-call data to Email, Salesforce, Slack, Webhooks, HubSpot, and WhatsApp Cloud.
Agent timezone
Set and update your agent's timezone for accurate scheduling and time-based operations.