Web search tool
Enable real-time internet access for your agent using the Web Search integration.
Web Search lets your agent retrieve up-to-date information from the internet during a call, so it can answer questions about current events, facts, and data that may not be in its training data or knowledge base.
Benefits
- Access to real-time information
- Enhanced agent responses with factual data
- Ability to answer questions about current events
Setup
Open the agent's integration tab
Navigate to your agent's page and locate the Web Search toggle in the integration tab.
Enable Web Search
Toggle the switch to enable Web Search. Pick a search engine (OpenAI or DuckDuckGo). The agent configuration auto-saves.
Usage tips
- Web Search is most effective for factual queries that need up-to-date information.
- The agent automatically decides when to invoke web search based on the query.
- For time-sensitive information (news, weather, stock prices), web search returns the most accurate responses.