Dev note
Let your agent word its own goodbye
Write a prompt for the end of a call instead of one fixed closing line.
- Type
- New feature
- Shipped
- Areas
- Bots · Voice
An agent's closing line was fixed text, the same on every call in every language. You can now give it a prompt instead and it words the goodbye itself: in the language the caller was speaking, or referring to what was agreed on the call.
In the agent editor, under the end-call settings, switch the closing message from fixed text to a prompt.