Dev note
Choose how much noise reduction your agent uses
Pick standard or advanced background-noise handling for each agent.
- Type
- New feature
- Shipped
- Areas
- Voice · Telephony
Agents now let you choose how aggressively to clean up background noise on a call. Open an agent's Speech to text settings and pick Standard or Advanced noise reduction.
Standard suits most calls; advanced helps when the person on the line is in a noisy environment. Leave it on the default if you are not sure.