Dev note
Set a timezone on your agent from the API
Scheduling and time-based logic can now use the agent's own timezone instead of the platform default.
- Type
- New feature
- Shipped
- Areas
- API
The public agent API now accepts a timezone field when you create or update an agent, matching what was already possible from the dashboard. Pass any standard timezone name, for example "America/New_York" or "Asia/Kolkata", and it applies to how your agent reasons about times on a call.
An invalid timezone name now returns a clear error instead of failing silently.