Dev note
Move your WhatsApp number to the Cloud API yourself
Switch an on-premise WhatsApp number to the Cloud API without opening a support ticket.
- Type
- New feature
- Shipped
- Areas
Numbers on the older on-premise WhatsApp setup can't send message templates. You can now move a number to the WhatsApp Cloud API directly from the dashboard, with a guided flow that walks you through each step.
Open WhatsApp > Numbers. Any number that needs to move shows a badge with a link to Meta's instructions and a button to start the switch.