Answers to the questions people ask most about connecting WhatsApp to OmniDimension, registering numbers, templates, broadcasts, opt-outs, billing and calls.

Connecting

Numbers and registration

Messages and templates

Broadcasts

Billing

Calls

Still stuck? Ask on Discord, or email support@omnidim.io.

WhatsApp callsNew

Let customers call your WhatsApp number from the chat and have your AI agent answer.

Number settings

Advanced options for a WhatsApp number, including welcome prompts, commands, image workflows, QR codes, blocked contacts, and calls.

WhatsApp FAQ

Connecting

Why does OmniDimension only ask for two values? Other guides mention four.

My token is refused with “This token expires on…”. What now?

It says the WhatsApp Business Account is not accessible by my token.

Where is Continue with Facebook?

Can I connect a number that's already on WhatsApp on my phone?

I deleted the WhatsApp Business app but the number still won't register.

Can the same number be in two OmniDimension workspaces?

Can I use Meta's free test number?

Numbers and registration

What is the 6-digit PIN, and what if I lose it?

Registration says I've tried too many times.

Customers see my number instead of my business name.

What does deleting a number do?

Messages and templates

Why can't I send a normal message to a customer?

My customers message the number, but the agent never answers.

How long does template approval take?

Can the agent send photos, documents and voice notes?

What happens when a customer replies STOP?

Broadcasts

How many broadcast messages can I send?

Why were some contacts skipped?

Does the agent answer broadcast replies?

Billing

What does WhatsApp cost?

Am I charged for messages that fail?

Why do my templates fail with a payment error?

Calls

Can the agent call customers on WhatsApp?

Why can't I turn calling on?

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