Caller memoryFAQ and troubleshootingCopy pageWhy an agent didn't remember a caller, and answers to common questions about caller memory.Why didn't my agent remember? The agent isn't on a Memory poolCaller memory isn't enabled for my organizationIt was their first conversationThe first call was very shortThey called from a different number, or used a different emailThe web chat had no emailThe agents are on different poolsThe update hadn't finished yet Other questions Does memory slow down calls?Can I edit what an agent remembers?How long is a memory kept?Is sensitive data stored?Can other organizations see my callers' memories?What does caller memory cost?View and manage memorySee who your agents remember and exactly what they are told, review every change, and forget a caller.Voice cloningClone your voice and use it with your AI agents for a personalized experience.
