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All release weeks

Week of Sep 28–Oct 4, 2026

The WhatsApp API and Caller memory: agents remember the people they talk to and A new workspace for WhatsApp conversations. Plus 17 more updates from across the platform.

20 releasesNew featureBug fix

Omni DialerTelephonyAPIAgentsSDKsWhatsAppPhone NumbersIntegrationsWorkflowsBulk CallingVoiceAnalyticsDashboard

Major releaseWhatsApp · APIThe WhatsApp APIDo from your own systems what you do in the WhatsApp dashboard.Read release notes

Major releaseAgents · VoiceCaller memory: agents remember the people they talk toA returning caller picks up where they left off, without repeating themselves.Read release notes

Major releaseWhatsApp · DashboardA new workspace for WhatsApp conversationsManage customer chats, team handoffs, and message history in one place.Read release notes

Also shipped

Oct 1New featureOmni DialerOmni Dialer switches to a working route when a carrier failsCalls keep going when one carrier has trouble.
Oct 1Bug fixAPIAgent updates change only the fields you sendUpdating one setting over the API no longer resets others.
Oct 1New featureAPICheck your balance from the APIRead your wallet, plan and free call capacity in one request.
Oct 1New featureWhatsAppOne number for calls and WhatsAppUse the same phone number for voice calls and Meta Cloud WhatsApp.
Sep 30Bug fixIntegrationsZoho Bigin tells you why it refused a recordA failed sync now shows Zoho's reason, not a success.
Sep 30Bug fixBulk CallingBulk campaign details no longer get stuck on an errorThe details page loads again after a short wait.
Sep 30Bug fixWhatsAppChats stay readable after you delete a WhatsApp numberPast conversations and broadcast chats keep opening.
Sep 30New featureWhatsAppWhatsApp photos open in the inboxSee a customer's photo and its caption without leaving the chat.
Sep 30New featureAPIChoose post-call actions for each callOne call can send its results somewhere other than the agent's default.
Sep 29Bug fixAPICall logs API accepts the IDs you see in the dashboardPass an ID as it is shown, and get a clear error when it is wrong.
Sep 29New featureWhatsAppWhatsApp agents can end a chatFinished chats close cleanly and appear in your call logs.
Sep 29New featureWhatsAppManage WhatsApp opt-outs by numberSee who asked to stop messages and prevent sends to those contacts.
Sep 29New featureWhatsAppWhatsApp number insightsSee message activity and number health for the number you manage.
Sep 29New featureWhatsAppVoice notes for WhatsApp conversationsEligible agents can understand a customer's voice note and answer in voice.
Sep 29New featureWhatsAppMore natural replies on WhatsAppConversations now support quoted replies, typing signals, and reactions.
Sep 29New featureWhatsAppReview and track WhatsApp broadcastsCheck a campaign before launch and follow what happened to every contact.
Sep 28Bug fixBulk CallingBulk campaign details handle busy periods betterCampaign totals stay responsive as many calls update at once.