New feature
WhatsApp agents can end a chat
Finished chats close cleanly and appear in your call logs.
- Type
- New feature
- Shipped
- Areas
- WhatsApp · Agents
Your WhatsApp agent can now end a conversation when it is done, as a voice agent ends a call. The ended chat is saved as a conversation record, with its transcript, in your call logs.
The conversation page shows when the agent ended the chat.