New feature
Omni Dialer switches to a working route when a carrier fails
Calls keep going when one carrier has trouble.
- Type
- New feature
- Shipped
- Areas
- Omni Dialer · Telephony
Omni Dialer now tracks the health of each carrier route. You can let it move calls to the next healthy route in your list, on a different carrier, when one fails. It tests the failed route and brings it back when it recovers.
The agent panel stays quiet during a switch, and each switch is logged.