New feature
Voice notes for WhatsApp conversations
Eligible agents can understand a customer's voice note and answer in voice.
- Type
- New feature
- Shipped
- Areas
- WhatsApp · Voice
On enabled Meta Cloud numbers, a customer's voice note can be transcribed for the agent and shown in the conversation. An agent can also answer with a spoken voice note when voice replies are enabled for that number.
Voice replies are an add-on controlled in the number's settings. The setting shows the voice rate before it is switched on.