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Reference

Changelog/Week of Oct 12–18, 2026/WhatsApp inbox shows the message that was sent

Bug fix

WhatsApp inbox shows the message that was sent

Template messages show your real text, not the sample.

Type: Bug fix
Shipped: October 12, 2026
Areas: WhatsApp

A template message in the inbox showed the template's sample values. It now shows the text the customer received.

Newer updateOmniRelay: manage your clients over the API Older updateHear back when your support request is fixed