# Create a workflow (/docs/workflows/create-a-workflow)

> Start a new workflow from a blank canvas or one of the ready-made templates.

![Creating a workflow from a template](/docs-images/workflows/create-workflow.gif)

### Open the create dialog [#open-the-create-dialog]

On the **Workflow** page, click **New Workflow**.

### Name it [#name-it]

Give it a clear **Name**, such as "New Lead Follow-up". Optionally pick a
**Folder**. "Unfiled" means no folder. You can rename it later in the builder.

### Pick a starting point [#pick-a-starting-point]

Under **Start from**, choose **Blank** or a template. Use the categories on
the left or the search box to narrow the list. **Blank** starts with a simple
three-node example: a Webhook Trigger, a Check Condition, and a Voice AI Call.

### Create [#create]

Click **Create**. The builder opens.

![The Create New Workflow dialog](/docs-images/workflows/create-dialog.jpg)

1. **Name**.
2. **Folder**.
3. **Categories**: AI and Routing, CRM, Call Handling, Lead Management, Post Call Automation.
4. **Blank** starter.
5. **Create**.

## Templates [#templates]

![A template selected in the create dialog](/docs-images/workflows/create-from-template.jpg)

Click a template card (1). The footer confirms what you are starting from (2).

| Template | Category | What it does |
|---|---|---|
| AI Language Detector + Router | AI and Routing | Detects the caller's language and routes to the matching agent. |
| AI Lead Scoring and Smart Routing | AI and Routing | AI scores each new lead HOT, WARM, COLD, or SUPPORT and sends each to its own path. |
| Zoho Bigin, every outcome | CRM | Writes call outcomes into Zoho Bigin and handles found, created, and failed cases. |
| Callback Request Handler | Call Handling | When a caller asks for a callback, confirms by SMS and calls back at the requested time. |
| Missed Call Auto Retry | Call Handling | Waits two hours, then retries calls that failed, were busy, or got no answer. |
| AI Welcome SMS, Email on Lead Entry | Lead Management | Greets new leads by SMS and email. |
| Call Fresh Lead Within 2 Minutes | Lead Management | Waits two minutes, then adds the lead to the right project's call campaign. |
| Off-Hours Lead AI Calling | Lead Management | Holds leads that arrive overnight and queues them for the morning. |
| Post Call - Hot Lead Notification | Post Call Automation | After a call, if it found a hot lead, emails and Slacks the sales team. |
| Post Call CRM Update | Post Call Automation | Updates your CRM with each call's results. |

A template opens with a banner listing nodes that still need your own
integration or campaign. Those nodes show a red outline. You can't save or
publish until each one is filled in. See
[Templates and patterns](/docs/workflows/templates-and-patterns) for
walkthroughs.