# Import a Twilio number (/docs/telephony/twilio-import)

> Import an existing Twilio number into OmniDimension with your account SID and auth token. No SIP trunk setup required.

If you already own a number on Twilio, this is the fastest way to use it with
your AI agents. You paste your Twilio credentials and the number, and
OmniDimension handles the rest. No SIP trunk configuration needed.

  This direct import covers most Twilio users. If you specifically need
  Elastic SIP Trunking (for example, to route through an existing trunk), use
  the [Twilio via SIP guide](/docs/telephony/sip-twilio) instead.

## What you'll need [#what-youll-need]

* An active Twilio account with at least one phone number
* Your Twilio **Account SID** and **Auth Token**, found on the
  [Twilio Console dashboard](https://www.twilio.com/console)
* The phone number you want to import, in E.164 format (e.g. `+15551234567`)

## Import your number [#import-your-number]

  
    ### Open the Phone Numbers page [#open-the-phone-numbers-page]

    In your OmniDimension dashboard, go to **Phone Numbers**.
  

  
    ### Choose Twilio [#choose-twilio]

    Click **Bring your own number** and select **Twilio**.
  

  
    ### Enter your details [#enter-your-details]

    Fill in the form:

    * **Name**: a label to identify the number in your dashboard
    * **Phone number**: the Twilio number in E.164 format
    * **Account SID**: from your Twilio Console
    * **Auth Token**: from your Twilio Console
  

  
    ### Import [#import]

    Click **Import**. The number appears in your Phone Numbers list, ready to
    attach to an agent.
  

## Attach it to an agent [#attach-it-to-an-agent]

From the **Phone Numbers** page, attach the imported number to any of your
agents. Incoming calls to that number are then handled by the agent. See
[Configure your agent](/docs/dashboard-guides/configure-your-agent) for setup.

## Import via API [#import-via-api]

You can also import programmatically. See the
[Import Twilio number API reference](/docs/api-reference/phone-numbers/importTwilioNumber)
for the endpoint and code examples.

## Troubleshooting [#troubleshooting]

* **Import fails**: Double-check your Account SID and Auth Token, and confirm
  the number is active in your Twilio account.
* **Wrong number format**: Use E.164 format with the country code, e.g.
  `+15551234567`.
* **Calls not connecting**: Make sure the number is attached to an agent and
  your account has sufficient balance.

## Getting help [#getting-help]

* [OmniDimension Discord](https://discord.gg/kdjzykMTHJ)
* [OmniDimension Support](mailto:support@omnidim.io)