# Slack (/docs/integrations/slack)

> Send automated messages and notifications from your voice AI agent into your Slack workspace.









Slack integration lets your agent send real-time messages and
notifications directly to your Slack workspace. Use it to alert your
team, log events, or notify users within specific channels.

## Key benefits [#key-benefits]

* Send real-time alerts and updates to Slack
* Keep your team informed about user activity
* Trigger notifications based on agent interactions

## Setup option 1: from the main dashboard [#setup-option-1-from-the-main-dashboard]

<Steps>
  <Step>
    ### Open the integrations page [#open-the-integrations-page]

    Go to the Integrations page in your dashboard and select the **All
    Integrations** tab.

        <img alt="Finding Slack integration in dashboard" src="__img0" />
  </Step>

  <Step>
    ### Connect Slack [#connect-slack]

    Find the Slack card and click **Connect**. Configure the integration name
    and description, then complete the OAuth authorization.

        <img alt="Clicking Connect" src="__img1" />
  </Step>

  <Step>
    ### Attach to your agent [#attach-to-your-agent]

    Go to your agent's edit page, open the **Integrations** tab, and attach
    the integration from the dropdown.
  </Step>
</Steps>

## Setup option 2: from agent configuration [#setup-option-2-from-agent-configuration]

<Steps>
  <Step>
    ### Open the agent's integrations tab [#open-the-agents-integrations-tab]

    Navigate to your agent's edit page and find the **Integrations** tab.
  </Step>

  <Step>
    ### Connect with Slack [#connect-with-slack]

    Find **Slack** under the **Connect New Integrations** section and click
    **Connect with Slack**. A modal will appear where you can enter the
    integration name and description. Click **Connect with Slack** to
    authorize via OAuth and finalize the integration.

        <img alt="Connecting from agent edit page" src="__img2" />
  </Step>
</Steps>

## Using with your agent [#using-with-your-agent]

* Trigger Slack messages when a specific user action occurs
* Send call summaries or event-based alerts
* Notify team members in specific Slack channels

## Best practices [#best-practices]

* Name the integration clearly to identify its purpose
* Use dedicated Slack channels for different agents or event types
* Keep descriptions concise but meaningful for your team
* Test the Slack integration by simulating a user event