# Recent calls (/docs/dashboard-guides/recent-calls)

> Access, analyze, and make use of recent call logs to improve your agent's performance.









Recent Calls provides a comprehensive history of all interactions between
your agent and users, allowing you to review past conversations and analyze
performance.

<Steps>
  <Step>
    ### Key benefits [#key-benefits]

    * Track all agent interactions in one place
    * Review conversation transcripts
    * Identify potential issues or improvement areas
    * Monitor agent performance over time
    * Access detailed call analytics
  </Step>

  <Step>
    ### Accessing recent calls from the agent dashboard [#accessing-recent-calls-from-the-agent-dashboard]

    * Go to your agent's management page
    * Select the "Recent Calls" tab
    * View the chronological list of all interactions for that specific agent

        <img alt="Recent Calls view from the Agent Dashboard" src="__img0" />
  </Step>

  <Step>
    ### Accessing recent calls from the main dashboard [#accessing-recent-calls-from-the-main-dashboard]

    * Go to the Call Logs page in your dashboard
    * View the chronological list of all interactions across all your agents

        <img alt="Main dashboard showing all agent logs" src="__img1" />

        <img alt="Detailed log analytics and filters" src="__img2" />
  </Step>

  <Step>
    ### Features [#features]

    * Caller phone number or identifier
    * Date and time of call
    * Call duration
    * Call type
    * Status indicators (Issues / No Issues)
    * Complete conversation transcript
    * Download recording
  </Step>

  <Step>
    ### Using recent calls [#using-recent-calls]

    * Monitor your agent's performance
    * Identify common user questions or issues
    * Improve your agent's responses based on real conversations
    * Track usage patterns over time
  </Step>
</Steps>

<Callout type="info">
  **Video tutorial: Review Call Analytics.** Learn how to review recordings,
  transcripts, and performance metrics on
  [YouTube](https://www.youtube.com/watch?v=9GeMHYBm5js).
</Callout>