# Omni CRM (/docs/dashboard-guides/omni-crm)

> A single place to search, filter, and analyze every customer interaction your agents have handled.

Omni CRM gives you one searchable table of every interaction your agents
have handled, with one row per call. Use it to review outcomes, listen to
recordings, read summaries and transcripts, and export the data.

  Omni CRM may need to be enabled for your account. If you do not see it in
  the sidebar, contact support.

## Where to find it [#where-to-find-it]

In the dashboard sidebar, open **Omni CRM**.

## What each row shows [#what-each-row-shows]

* Contact name, and the agent (bot) that handled the interaction
* To and from number, date, and duration
* Outcome (for example completed or voicemail) and sentiment
* Call Quality Score (see [Call quality](/docs/dashboard-guides/call-quality))
* Recording with an inline player and download
* A button to open the full call log, summary, and transcript

Any post-call variables your agent extracted are added automatically as
extra columns, so you can scan captured fields at a glance.

## What you can do [#what-you-can-do]

* Filter by agent, outcome, sentiment, or date
* Search across interactions
* Listen to recordings and read summaries and transcripts
* Export the filtered view to CSV

## Walkthrough: review and export calls [#walkthrough-review-and-export-calls]

  
    ### Filter to what you need [#filter-to-what-you-need]

    Filter by agent, outcome, sentiment, or date, or search across
    interactions.
  

  
    ### Dig into a call [#dig-into-a-call]

    Open a row to play the recording, read the summary and transcript, and
    check the extracted variables and Call Quality Score.
  

  
    ### Export [#export]

    Export the filtered view to CSV to share or analyze elsewhere.
  

  Omni CRM is a place to review and analyze interaction data. To manage a
  pipeline of leads, use the **Leads** page instead.

## Video walkthrough [#video-walkthrough]