# Live call monitoring (/docs/dashboard-guides/live-call-monitoring)

> Watch in-progress calls as live transcripts and status, updated in near real time.

Live call monitoring shows the calls happening right now, as live
transcripts and status. Use it to keep an eye on active conversations and
see how each call is going before it ends.

  This is transcript and status monitoring, not audio listen-in. It shows the
  live conversation as text, refreshed every 30 seconds. It may need to be
  enabled for your account.

## Where to find it [#where-to-find-it]

In the dashboard sidebar, open **Monitor Live Call**.

## What it shows [#what-it-shows]

* Every in-progress call with its live status (for example connecting, AI
  speaking, transferred, or ended)
* A live transcript of each call, turn by turn
* A call summary (customer name, context, and next steps) once the call is
  transferred to a human or ends

## What you can do [#what-you-can-do]

* Watch conversations unfold in near real time
* Filter and search by agent, number, or status
* Read the AI-generated summary when a call finishes or is handed off

## Video walkthrough [#video-walkthrough]