# List opt-outs (/docs/api-reference/whatsapp/listWhatsappOptOuts)

> Who opted out of messages from this number, oldest first. By default it lists active opt-outs only.

> **Set up WhatsApp first.** Connect a WhatsApp number in the dashboard or with [Connect numbers](/docs/api-reference/whatsapp/importWhatsappNumbers). Included on every paid plan. [See plans](https://omnidim.io/pricing).

**GET** `/whatsapp/numbers/{number_id}/opt_outs`

Who opted out of messages from this number, oldest first. By default it
lists active opt-outs only.

```yaml
operationId: listWhatsappOptOuts
parameters:
  - in: path
    name: number_id
    required: true
    schema:
      type: integer
    description: |
      Id of a WhatsApp number in your workspace, from
      [listWhatsappNumbers](/docs/api-reference/whatsapp/listWhatsappNumbers).
      A number in another workspace answers `404`.
  - in: query
    name: active
    schema:
      type: string
      enum:
        - true
        - false
        - all
      default: 'true'
    description: '`true` for active only, `false` for lifted only, `all` for both.'
  - in: query
    name: customer
    schema:
      type: string
    description: Find one customer by any spelling of their number.
  - in: query
    name: limit
    schema:
      type: integer
      default: 20
      minimum: 1
      maximum: 100
    description: Rows per page.
  - in: query
    name: cursor
    schema:
      type: string
    description: The `next_cursor` from the previous page.
responses:
  '200':
    description: One page of opt-outs.
    content:
      application/json:
        schema:
          type: object
          properties:
            data:
              type: array
              items:
                type: object
                properties:
                  id:
                    type: integer
                  phone_number_id:
                    type: integer
                  customer:
                    type: string
                    example: '+15551234567'
                  source:
                    type: string
                    enum:
                      - instructed_keyword
                      - template_stop_button
                      - meta_marketing_optout
                      - manual
                    description: |
                      How the opt-out happened. `instructed_keyword` and
                      `template_stop_button` are the customer's own and only they can
                      lift them. `meta_marketing_optout` is a marketing choice made in
                      WhatsApp. `manual` is one you added.
                  active:
                    type: boolean
                  opted_out_at:
                    type: string
                    nullable: true
                  opted_in_at:
                    type: string
                    nullable: true
                    description: When a lifted opt-out was lifted.
                  note:
                    type: string
                    nullable: true
            has_more:
              type: boolean
            next_cursor:
              type: string
              nullable: true
  '400':
    description: >-
      A bad parameter or body. `code` says which, such as `invalid_parameter`, `invalid_json`,
      `invalid_limit` or `invalid_cursor`.
    content:
      application/json:
        schema:
          type: object
          description: |
            The error envelope for every WhatsApp route. Some errors add keys:
            `fields` (the template parameters a send still needs), `ref` (a
            500's support reference) and `failed` (on `import_failed`).
          properties:
            error:
              type: string
              description: Machine-readable category, such as `invalid_request`.
            error_description:
              type: string
              description: Human-readable explanation.
            code:
              type: string
              description: Stable, specific reason, such as `window_closed`.
            request_id:
              type: string
              description: >-
                Correlates this response with the server log. Also sent as the `X-Request-Id`
                header.
            fields:
              type: array
              items:
                type: string
              description: >-
                On a template send missing parameters (`missing_fields`), the field keys you still
                need.
            ref:
              type: string
              description: On a `500`, the reference to quote to support.
            failed:
              type: array
              items:
                type: object
                properties:
                  phone_number_id:
                    type: string
                  message:
                    type: string
                    example: >-
                      This WhatsApp number is already connected to another account. Disconnect it
                      there first, then import it again. Contact support if you cannot access that
                      account.
              description: On `import_failed`, each number and why it could not be connected.
        example:
          error: invalid_request
          error_description: limit must be a whole number from 1 to 100.
          code: invalid_limit
          request_id: req_4a1c7d9e2f60
  '401':
    description: Missing or invalid API key.
    content:
      application/json:
        schema:
          type: object
          description: |
            The error envelope for every WhatsApp route. Some errors add keys:
            `fields` (the template parameters a send still needs), `ref` (a
            500's support reference) and `failed` (on `import_failed`).
          properties:
            error:
              type: string
              description: Machine-readable category, such as `invalid_request`.
            error_description:
              type: string
              description: Human-readable explanation.
            code:
              type: string
              description: Stable, specific reason, such as `window_closed`.
            request_id:
              type: string
              description: >-
                Correlates this response with the server log. Also sent as the `X-Request-Id`
                header.
            fields:
              type: array
              items:
                type: string
              description: >-
                On a template send missing parameters (`missing_fields`), the field keys you still
                need.
            ref:
              type: string
              description: On a `500`, the reference to quote to support.
            failed:
              type: array
              items:
                type: object
                properties:
                  phone_number_id:
                    type: string
                  message:
                    type: string
                    example: >-
                      This WhatsApp number is already connected to another account. Disconnect it
                      there first, then import it again. Contact support if you cannot access that
                      account.
              description: On `import_failed`, each number and why it could not be connected.
        example:
          error: unauthorized
          error_description: Missing or invalid API key
          code: invalid_api_key
          request_id: req_6e2b9d4f1a38
  '403':
    description: |
      `feature_not_enabled` when your plan or role cannot use WhatsApp,
      `permission_denied` when the key's user cannot make changes, or
      `service_unavailable` when the account is on hold.
    content:
      application/json:
        schema:
          type: object
          description: |
            The error envelope for every WhatsApp route. Some errors add keys:
            `fields` (the template parameters a send still needs), `ref` (a
            500's support reference) and `failed` (on `import_failed`).
          properties:
            error:
              type: string
              description: Machine-readable category, such as `invalid_request`.
            error_description:
              type: string
              description: Human-readable explanation.
            code:
              type: string
              description: Stable, specific reason, such as `window_closed`.
            request_id:
              type: string
              description: >-
                Correlates this response with the server log. Also sent as the `X-Request-Id`
                header.
            fields:
              type: array
              items:
                type: string
              description: >-
                On a template send missing parameters (`missing_fields`), the field keys you still
                need.
            ref:
              type: string
              description: On a `500`, the reference to quote to support.
            failed:
              type: array
              items:
                type: object
                properties:
                  phone_number_id:
                    type: string
                  message:
                    type: string
                    example: >-
                      This WhatsApp number is already connected to another account. Disconnect it
                      there first, then import it again. Contact support if you cannot access that
                      account.
              description: On `import_failed`, each number and why it could not be connected.
        example:
          error: forbidden
          error_description: You do not have permission to make changes to WhatsApp.
          code: permission_denied
          request_id: req_9f2c1a4b7d3e
  '404':
    description: |
      No number, conversation, message, template, media upload, agent,
      campaign, contact or opt-out with that id in your workspace. `code`
      says which. Another workspace's id gives the same answer.
    content:
      application/json:
        schema:
          type: object
          description: |
            The error envelope for every WhatsApp route. Some errors add keys:
            `fields` (the template parameters a send still needs), `ref` (a
            500's support reference) and `failed` (on `import_failed`).
          properties:
            error:
              type: string
              description: Machine-readable category, such as `invalid_request`.
            error_description:
              type: string
              description: Human-readable explanation.
            code:
              type: string
              description: Stable, specific reason, such as `window_closed`.
            request_id:
              type: string
              description: >-
                Correlates this response with the server log. Also sent as the `X-Request-Id`
                header.
            fields:
              type: array
              items:
                type: string
              description: >-
                On a template send missing parameters (`missing_fields`), the field keys you still
                need.
            ref:
              type: string
              description: On a `500`, the reference to quote to support.
            failed:
              type: array
              items:
                type: object
                properties:
                  phone_number_id:
                    type: string
                  message:
                    type: string
                    example: >-
                      This WhatsApp number is already connected to another account. Disconnect it
                      there first, then import it again. Contact support if you cannot access that
                      account.
              description: On `import_failed`, each number and why it could not be connected.
        example:
          error: not_found
          error_description: WhatsApp number not found.
          code: number_not_found
          request_id: req_2c8e7a1d9b40
  '500':
    description: Something went wrong on our side. Quote `ref` to support.
    content:
      application/json:
        schema:
          type: object
          description: |
            The error envelope for every WhatsApp route. Some errors add keys:
            `fields` (the template parameters a send still needs), `ref` (a
            500's support reference) and `failed` (on `import_failed`).
          properties:
            error:
              type: string
              description: Machine-readable category, such as `invalid_request`.
            error_description:
              type: string
              description: Human-readable explanation.
            code:
              type: string
              description: Stable, specific reason, such as `window_closed`.
            request_id:
              type: string
              description: >-
                Correlates this response with the server log. Also sent as the `X-Request-Id`
                header.
            fields:
              type: array
              items:
                type: string
              description: >-
                On a template send missing parameters (`missing_fields`), the field keys you still
                need.
            ref:
              type: string
              description: On a `500`, the reference to quote to support.
            failed:
              type: array
              items:
                type: object
                properties:
                  phone_number_id:
                    type: string
                  message:
                    type: string
                    example: >-
                      This WhatsApp number is already connected to another account. Disconnect it
                      there first, then import it again. Contact support if you cannot access that
                      account.
              description: On `import_failed`, each number and why it could not be connected.
        example:
          error: server_error
          error_description: >-
            Something went wrong on our side. Please try again shortly, or contact support with
            reference 9a1f3e8b02c4.
          ref: 9a1f3e8b02c4
          code: server_error
          request_id: req_9a1f3e8b02c4
```

**curl**

```bash
curl -X GET "https://backend.omnidim.io/api/v1/whatsapp/numbers/{number_id}/opt_outs" \
  -H "Authorization: Bearer $OMNIDIM_API_KEY"
```