# Get call log (/docs/api-reference/calls/getCallLog)
> Detailed information about a specific call (duration, status, transcript, sentiment, extracted variables).
**GET** `/calls/logs/{call_log_id}`
Detailed information about a specific call (duration, status, transcript, sentiment, extracted variables).
```yaml
operationId: getCallLog
parameters:
- name: call_log_id
in: path
required: true
schema:
type: integer
responses:
'200':
description: Call log details (singleton in the `call_log_data` array).
content:
application/json:
schema:
type: object
properties:
call_log_data:
type: array
items:
type: object
description: A single call log entry.
properties:
id:
type: integer
example: 3517893
bot_name:
type: string
organization_branch_name:
type: string
is_bot_response:
type: boolean
time_of_call:
type: string
description: Display-formatted timestamp (`MM/DD/YYYY HH:MM:SS`).
example: 05/06/2026 13:31:54
from_number:
type: string
to_number:
type: string
call_direction:
type: string
enum:
- inbound
- outbound
call_status:
type: string
example: completed
call_duration:
type: string
description: Display-formatted duration (`M:S`).
example: '0:42'
call_duration_in_seconds:
type: integer
call_duration_in_minutes:
type: number
recording_url:
oneOf:
- type: string
format: uri
- type: boolean
description: Signed URL to the recording, or `false` if unavailable.
internal_recording_url:
oneOf:
- type: string
- type: boolean
channel_type:
type: string
example: Voice
sentiment_score:
type: string
example: Positive
sentiment_analysis_details:
type: string
call_conversation:
type: string
description: Full transcript with `
`-separated turns.
extracted_variables:
type: object
additionalProperties: true
interactions:
type: array
items:
type: object
additionalProperties: true
post_call_actions:
type: object
additionalProperties: true
cqs_score:
type: number
prompt_tokens:
type: integer
completion_tokens:
type: integer
total_tokens:
type: integer
aggregated_estimated_cost:
type: number
model_name:
type: string
asr_service:
type: string
tts_service:
type: string
is_simulation:
type: boolean
is_voicemail:
type: boolean
amd_detected:
type: boolean
hangup_source:
oneOf:
- type: string
- type: 'null'
hangup_reason:
oneOf:
- type: string
- type: 'null'
call_request_id:
type: object
additionalProperties: true
total_records:
type: integer
example:
call_log_data:
- id: 50958
organization_branch_name: ''
bot_name: Customer Support Agent
is_bot_response: true
time_of_call: 05/04/2026 14:46:15
from_number: Chat
to_number: Assistant
call_direction: outbound
call_duration: '0:0'
recording_url: false
internal_recording_url: false
recording_available_at: ''
call_conversation: '
user:
LLM: Hello, I am Kevin from OmniDimension support. How may I help you?
user: i awnt ti book a meetig
LLM: Sure, I can help with that. Could you please provide me with your name and email address?
user: aok demo@example.com
LLM: Let''s confirm your email address: demo@example.com Is that correct?
user: y
LLM: Great, you can book a meeting using the link below.
'
call_status: completed
channel_type: Widget-Chat
sentiment_score: Positive
sentiment_analysis_details: >-
The user requested to book a meeting, providing their email address. The agent
confirmed the email and provided a link for booking the meeting successfully.
call_type: false
is_call_transfer: false
status: ''
cqs_score: 0
cqs_score_message: false
metric_score_intent: 0
metric_score_relevance: 0
metric_score_latency: 0
metric_score_coherence: 0
p50_latency: 2.53
p99_latency: 2.79
prompt_tokens: 31727
completion_tokens: 95
total_tokens: 31822
total_tts_speaking_minutes: 0
total_tts_speaking_seconds: 0
llm_prompt: false
aggregated_estimated_cost: 0.123
model_name: gpt-4o
model_type: chat
asr_service: deepgram_stream
tts_service: eleven_labs
has_issue: false
is_simulation: false
json_evolution_matrix_score: {}
issues: []
call_duration_in_seconds: 0
call_duration_in_minutes: 0
extracted_variables:
industry: Not provided
use_case: Not provided
user_name: Demo User
main_purpose: Booking a meeting
phone_number: Not provided
preferred_language: Not provided
monthly_call_volume: Not provided
interaction_count_total: 4
voice_insides: false
amd_detected: false
amd_answered_by: false
amd_duration: 0
is_voicemail: false
is_fax: false
voicemail_type: false
hangup_source: null
hangup_reason: null
user_name: Demo User
call_cost: 0
call_request_id:
id: false
type_of_request: ''
interactions:
- id: 88247
interaction_sequence: 1
user_query: ''
bot_response: Hello, I am Kevin from OmniDimension support. How may I help you?
customer_phone_number: false
time_of_call: 05/04/2026 14:43:00
llm2_time: 2.349710792
asr_time: 0
tts_time: 0
metric_score_intent: 0
metric_score_relevance: 0
metric_score_latency: 0
metric_score_coherence: 0
latency_llm: 2.349710792
latency_tts: 0
total_response_time: 2.349710792
evaluation_remarks: false
total_tokens: 6314
has_issue: false
total_cost: 0
issues: []
json_evolution_matrix_score: {}
function_call_data: false
tts_speaking_duration: 0
- id: 88248
interaction_sequence: 2
user_query: i awnt ti book a meetig
bot_response: >-
Sure, I can help with that. Could you please provide me with your name and email
address?
customer_phone_number: false
time_of_call: 05/04/2026 14:43:08
llm2_time: 2.534026668
asr_time: 0
tts_time: 0
metric_score_intent: 0
metric_score_relevance: 0
metric_score_latency: 0
metric_score_coherence: 0
latency_llm: 2.534026668
latency_tts: 0
total_response_time: 2.534026668
evaluation_remarks: false
total_tokens: 6318
has_issue: false
total_cost: 0
issues: []
json_evolution_matrix_score: {}
function_call_data: false
tts_speaking_duration: 0
- id: 88249
interaction_sequence: 3
user_query: aok demo@example.com
bot_response: 'Let''s confirm your email address: demo@example.com Is that correct?'
customer_phone_number: false
time_of_call: 05/04/2026 14:43:13
llm2_time: 1.136648417
asr_time: 0
tts_time: 0
metric_score_intent: 0
metric_score_relevance: 0
metric_score_latency: 0
metric_score_coherence: 0
latency_llm: 1.136648417
latency_tts: 0
total_response_time: 1.136648417
evaluation_remarks: false
total_tokens: 6351
has_issue: false
total_cost: 0
issues: []
json_evolution_matrix_score: {}
function_call_data: false
tts_speaking_duration: 0
- id: 88250
interaction_sequence: 4
user_query: 'y'
bot_response: Great, you can book a meeting using the link below.
customer_phone_number: false
time_of_call: 05/04/2026 14:43:18
llm2_time: 2.787461793
asr_time: 0
tts_time: 0
metric_score_intent: 0
metric_score_relevance: 0
metric_score_latency: 0
metric_score_coherence: 0
latency_llm: 2.787461793
latency_tts: 0
total_response_time: 2.787461793
evaluation_remarks: false
total_tokens: 12839
has_issue: false
total_cost: 0
issues: []
json_evolution_matrix_score: {}
function_call_data:
- args: {}
result: >-
Calendly card is now visible to the visitor below your reply. Stop and wait
for them to tap. Do not ask any follow-up question this turn.
success: true
time_taken: 0.002235458
function_name: offer_calendly_meeting
tts_speaking_duration: 0
post_call_actions:
call_recording_webhook_ids:
- id: 1870
name: >-
Webhook to https://webhook.site/94b3db04-2a3f-480f-86f5-6bcc84b4cc5b on
2026-05-04 14:46:15
webhook_url: https://webhook.site/94b3db04-2a3f-480f-86f5-6bcc84b4cc5b
webhook_method: POST
payload: >-
{"call_id": 50958, "call_sid":
"secret_key_fb6cac5ad0ba353d30768b2f6d92dab3_74f67317-cdd6-4b56-9954-440933284998",
"bot_id": 6340, "bot_name": "Demo User", "phone_number": "Chat",
"call_direction": "outbound", "to_number": "Assistant", "call_request_id":
false, "from_number": "Chat", "call_date": "2026-05-04 14:46:15",
"start_time": "2026-05-04 14:46:15", "end_time": "2026-05-04 14:46:15",
"call_duration": 0, "user_email": "demo@example.com", "call_status":
"completed", "hangup_source": false, "recording_url": false,
"recording_available_at": null, "low_interaction": true, "call_report":
{"summary": "The user requested to book a meeting, providing their email
address. The agent confirmed the email and provided a link for booking the
meeting successfully.", "sentiment": "Positive", "extracted_variables":
{"user_name": "Not provided", "phone_number": "Not provided", "main_purpose":
"Booking a meeting", "use_case": "Not provided", "monthly_call_volume": "Not
provided", "industry": "Not provided", "preferred_language": "Not provided"},
"full_conversation": " \n user: \n LLM: Hello, I am Kevin from OmniDimension
support. How may I help you? \n \n user: i awnt ti book a meetig \n LLM: Sure,
I can help with that. Could you please provide me with your name and email
address? \n \n user: aok demo@example.com \n LLM: Let's confirm your email
address: demo@example.com Is that correct? \n \n user: y \n LLM: Great, you
can book a meeting using the link below. \n", "interactions": [{"sequence": 1,
"user_query": "", "bot_response": "Hello, I am Kevin from OmniDimension
support. How may I help you?", "time": "2026-05-04 14:43:00"}, {"sequence": 2,
"user_query": "i awnt ti book a meetig", "bot_response": "Sure, I can help
with that. Could you please provide me with your name and email address?",
"time": "2026-05-04 14:43:08"}, {"sequence": 3, "user_query": "aok
demo@example.com", "bot_response": "Let's confirm your email address:
demo@example.com Is that correct?", "time": "2026-05-04 14:43:13"},
{"sequence": 4, "user_query": "y", "bot_response": "Great, you can book a
meeting using the link below.", "time": "2026-05-04 14:43:18"}]}}
status: sent
response_code: 200
response_body: >-
This URL has no default content configured. Change
response in Webhook.site.
error_message: false
call_recording_id: 50958
user_id: 1234
create_date: '2026-05-04 14:46:15'
create_by: Demo User
email_service_ids: []
hubspot_service_ids: []
slack_service_ids: []
salesforce_service_ids: []
google_sheets_service_ids: []
total_records: 1
```
**Python SDK**
```python
# Get details of a specific call log
call_log_id = "your_call_log_id_here"
response = client.call.get_call_log(call_log_id)
print(response)
```
**curl**
```bash
curl -X GET "https://backend.omnidim.io/api/v1/calls/logs/{call_log_id}" \
-H "Authorization: Bearer $OMNIDIM_API_KEY"
```